Privacy Policy

Your privacy and personal information security are of utmost importance to us. This policy explains how we collect, use, and protect your data.

Last updated: January 1, 2024

Information We Collect

Personal Information

We collect information you provide directly to us, such as:

Name, email address, and phone number
Appointment preferences and service selections
Health information relevant to your treatment
Payment and billing information
Communication preferences

Automatic Information

We may automatically collect:

Website usage data and analytics
Device information and IP address
Cookies and similar technologies

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our massage therapy services
Schedule and manage appointments
Process payments and maintain billing records
Send appointment confirmations and reminders
Respond to your inquiries and provide customer support
Send marketing communications (with your consent)
Comply with legal obligations and protect our rights
Improve our website and user experience

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, appointment scheduling platforms, and marketing services.

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Data Security

We implement appropriate security measures to protect your personal information:

Encrypted data transmission and storage
Secure payment processing through certified providers
Limited access to personal information on a need-to-know basis
Regular security audits and updates
Secure physical storage of paper records

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Updates

You can request access to your personal information and ask us to correct, update, or delete it.

Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly.

Cookies

You can control cookie settings through your browser preferences.

Health Information Privacy

As a healthcare service provider, we are committed to protecting your health information in accordance with applicable privacy laws:

Health information is kept strictly confidential
Only authorized staff have access to your health records
We maintain separate security measures for health information
You have the right to request restrictions on health information use

Retention and Deletion

We retain your information for as long as necessary to provide services and comply with legal obligations:

Active client records are maintained while you remain a client
Health records are retained according to applicable healthcare regulations
Marketing information is deleted upon opt-out request
Financial records are retained according to tax and accounting requirements

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have questions about this privacy policy or our data practices, please contact us:

Serenity Spa

123 Wellness Avenue

Downtown District, City, State 12345

Phone: (555) 123-4567

Email: privacy@serenityspa.com

Questions About Our Privacy Practices?

We're here to help. Contact us with any privacy-related questions or concerns.