We understand that sometimes plans change. Our cancellation policy is designed to be fair to both our clients and our therapists while ensuring we can serve everyone effectively.
To cancel or reschedule your appointment without penalty, we require at least 24 hours advance notice. This allows us to offer your appointment slot to other clients who may be waiting.
* Fees will be charged to the payment method on file. If no payment method is available, you will be contacted to arrange payment before future bookings can be made.
You can reschedule your appointment without any fees as long as you provide 24 hours advance notice. We'll do our best to accommodate your preferred new time.
In case of genuine medical emergencies or sudden illness, we may waive cancellation fees at our discretion. Documentation may be required for emergency situations.
During severe weather conditions that make travel unsafe, we will waive all cancellation fees. We monitor weather conditions and may proactively reach out to reschedule appointments.
If we need to close due to emergencies, equipment issues, or staff illness, all affected appointments will be rescheduled at no charge.
Group bookings require 48-hour advance notice for cancellations or changes. This extended timeframe helps us coordinate multiple therapists and room schedules.
Multi-service packages follow the same 24-hour cancellation policy for each individual service. Partial package cancellations are subject to the same fee structure.
Wedding parties, corporate events, and other special occasions may have custom cancellation policies outlined in your service agreement.
(555) 123-4567
Available during business hours
info@serenityspa.com
Include your name and appointment details
Late arrivals may result in shortened service time to avoid delays for other clients. Arrivals more than 15 minutes late may be treated as a no-show.
Yes, but they must provide your full name and appointment details. We may ask verification questions for security purposes.
If your therapist becomes unavailable, we'll offer you an appointment with another qualified therapist at the same time or reschedule at your convenience with no penalty.
We're here to help make scheduling and rescheduling as easy as possible.